Faculty & Staff

Common Questions

• How do I get account help for a new or existing department member?
• How do I connect to the internet with my personal computer at COCC?
• How do I request software changes for lab/classroom computers? 
• Where are the computer labs located on the COCC campus?
• Get details about COCC Technology related services.
• Where are the various COCC technology services available?

Getting Help With:	Online	Contact
Media Services	Media Services	x7744 or x7770
Staff Helpdesk	COCC Helpdesk	Helpdesk (x7770)
Banner Web    (Staff Online Services)	Online Services (Banner) Help	Enrollment Services (x2240)
Account Management	Account Requests	Helpdesk Ticket or x7770
Banner (Native)
Blackboard	Blackboard Faculty Help
Computer / Workstation	Account Information
Email	Email Help
My Documents Storage	File Storage Services
Network	Account Information
Printing	Print Services
Software	Software Help
Viruses & Threats	Virus Info
Web Administration	Web Admin Help
WebGrade / Micrograde	Account Information
Wireless	Wireless Network Access
All Other	See all IT services here